Last updated: 14th November 2025

Lanark NZ Limited (“we”, “our”, “us”) is committed to protecting your personal information and complying with our obligations under the New Zealand Privacy Act 2020.

This Privacy Policy explains what personal information we collect, how we use it, and your rights.

1.      Information We Collect

We collect personal information in the following ways:

Information you provide directly

• Your name

• Phone number

• Email address

• Physical address

• Details about your job, property, or project

• Photos or documentation you choose to share with us

  This may occur when you:

• Submit a contact form through our website

• Request a quote

• Phone us

• Email us

• Text/SMS use

  Speak with us in person

  Information collected automatically

  When you visit our website, Squarespace automatically collects:

• IP address

• Device and browser information

• Pages visited

• Time spent on site

• Referring website

  This helps us understand how people use our website to improve it.

  2.      How We Use Your Information

  We use your personal information to:

• Respond to enquiries and provide quotes

• Schedule and manage jobs

• Communicate with you about your project

• Send invoices or updates

• Improve our services and website

• Maintain internal records

• Meet our legal and regulatory obligations

  We do not use your information for unsolicited marketing.

  3.      How We Store Your Information

  We store personal information securely using:

• Our job management systems

• Squarespace (website platform and form storage)

• Gmail (email system)

• Mobile devices for phone/SMS communication

  We take reasonable steps to protect personal data from loss, misuse, or unauthorised access.

  4.      How We Share Your Information

  We may share your information only when necessary, including with:

• Our staff and directors

• Licensed subcontractors involved in your job (e.g., plumbers, electricians, builders)

• External service providers where required (e.g., suppliers organising product deliveries)

• IT or website service providers who help us operate our systems

• Legal or regulatory authorities if required by law

  We never sell or trade your personal information. All third parties must treat your information securely and in line with the Privacy Act.

  5.      Website Cookies & Analytics

  Our website uses Squarespace Analytics, which tracks:

• Visitor numbers

• Device information

• Traffic sources

• Browsing behaviour

  This helps us improve website performance and understand how customers interact with our site.

  Cookies are small data files stored on your device. You can disable cookies in your browser settings if you prefer.

  6.      Your Rights Under the Privacy Act 2020

  You have the right to:

• Access the personal information we hold about you

• Request corrections to your information

• Ask us to delete information we no longer need

• Withdraw consent (where applicable)

  To exercise these rights, contact us at: office@lanark.nz

  We will respond within a reasonable timeframe.

  7.      How Long We Keep Your Information

  We will keep your personal information only as long as necessary to:

• Communicate with you

• Complete your job

• Comply with accounting, insurance, and legal obligations

  After that, information is securely deleted or anonymised.

  8.      Links to Other Websites

  Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

  9.      Updates to This Policy

  We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

  10.      Contact Us

  If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

  Lanark NZ Limited

  Email: office@lanark.nz

  Phone: 021 041 0464